IT Service Management
Create Powerful Employees—and Efficient IT
Put the Service in Service Management
Your employees know what mobility can do. As customers of other companies, they expect anywhere, anytime service access via powerful, modern apps. And they expect it on their platform of choice. As employees, they expect you to enable them to perform the way they know they can.
PowWow Mobile SmartUX lets you provide service requestors, approvers, and fulfillers anywhere, anytime access to IT services via a secure, intuitive mobile interface. For employees, it removes obstacles, increases productivity, and enhances hiring and retention. For IT, it lets you deliver more, more efficiently.
ITSM Modernization Challenges
Lack of Data Integration
Incomplete Information
Substandard User Experience
Users of service management solutions often require information not available through a single application. Service requestors, for example, must often access product details from other sources, and approvers must access diverse systems to approve expense reports, timecards, and other requests. Supporting documentation is difficult to get into the system. And urgent notifications and communications get buried in mounds of unread email. Browser front ends to service management systems—even when accessed via a mobile device—are difficult to use and fail to take advantage of the device capabilities users expect in Android and iOS.
The PowWow Mobile Solution
PowWow Mobile SmartUX lets you deliver intelligent omni-channel experiences that transform the employee experience while making IT more efficient and more effective. You can provide a robust, mobile interface to your ITSM system that takes full advantage of the capabilities of the device: bar and QR code scanning, photo submission, GPS, and multi-channel communications with text, voice, and chat. You can access any application or data source and create mashup apps that let users access multiple applications and functions via a single interface. Start with our out-of-the-box integrations with major ITSM solutions. Then use our low-code approach to create secure, customized solutions that scale to meet the needs of your business.
Common ITSM Use Cases
Service Requestor
- Create and manage service requests—anywhere, anytime
- Search knowledgebase with voice
- Submit photos in incidents
- Initiate a voice call or chat session
- Scan asset and other ID tags
Service Fulfiller
- Access the systems and information they need—anywhere, anytime
- Manage ticket queue and workflow
- Communicate with requestor via email, voice, or chat
Service Approver
- Review and respond to requests—anywhere, anytime
- Connect with requestors and fulfillers via email, voice, or chat
- View and respond to requests from multiple systems
Why PowWow Mobile
Transform Systems of Record
Transform systems of record into systems of engagement by creating more sophisticated, intuitive and simplified user interactions that leverage and extend existing investments in applications, data, logic, rules and integrations, with or without APIs or having to alter the source code.
Open & Extensible
Mitigate risk, avoid vendor lock-in and protect your investments with a platform built on best of breed modern and open frameworks (Cordova, Ionics and AngularJS). SmartUX’s pluggable platform architecture allows you to leverage open source standards for unparalleled extensibility.
End-to-End Secure
End-to-End Secure – With SmartUX, preserve and enhance existing application authentication mechanisms, leverage existing user credentials and ensuring no data at rest. Readily integrates with all leading EMM platforms for 1-click publishing to enterprise app stores.
Related Resources
SmartUX + ITSM Datasheet
