Customer Success

Accelerate Your SmartUX Success

Customer Success

Accelerate Your SmartUX Success

World-class support, services and training to help you achieve success and maximize scale

The PowWow Mobile Customer Success Team is a global, full-service team of SmartUX Platform experts with an extensive partner network of best-in-class professionals that ensure our customers achieve success and maximize scale. Together, we can transform business outcomes with the rapid and efficient delivery of innovative and secure mobile applications.

Whatever the size of your mobile initiative – from a single app to an app factory – the PowWow Mobile Customer Success Team provides you with the Support, Services, Training and Post Sales Account Management to unlock the full potential of your SmartUX investment.

Professional Services

PowWow Mobile Professional Services understands that achieving your desired outcomes requires executing a cohesive plan across people, process and technology. Nobody can help you unlock the power and potential of the SmartUX Platform like our own consultants and architects. We are here to help you transform your business with the PowWow SmartUX Platform and offer value-based services for assessment, design, deployment and optimization of your SmartUX environment.

Key Offerings:

Solution Planning Workshop
SmartUX Platform Architectural Review and Guidance
App Development Assistance
SmartUX Platform Deployment Assistance
App Deployment Support
Project Support

Our Methodology

Assess

Identify & define use cases, workflows, app users and designated owners

Design

Design user experience, components, templates and integrate data sources for use of specified endpoints

Deploy

Publish apps for internal testing or to private app store or via EMM solutions

Optimize

Gather & integrate user feedback and data through the SmartUX Dashboard Analytics for assessment and constant iteration on apps

“PowWow’s Customer Success Team is an outstanding organization. The consultants work side-by-side
with our team as an extension of our staff and work to help us achieve maximum success.”

SmartUX Support

The PowWow Customer Support Team is comprised of PowWow Engineers who are ready to respond to your most complex questions and have the technical expertise necessary to assist you in everything from building innovative mobile experiences to implementing the SmartUX Platform. PowWow provides several customer services programs to meet the needs and ensure the success of partners and corporate customers worldwide.

Service levels that fit your business needs:

Silver

Includes technical assistance on installation, configuration, usage, and basic product questions as well as the latest software product updates, as they become available, online and e-mail access to our Customer Support.

Platinum

Designed for high-profile, mission-critical applications. Includes Silver program plus after-hours emergency support, increased response time and four designated customer contacts.

PowWow Customer Support is available via e-mail, online and phone from 8:00 am to 5:00 pm PT, Monday through Friday, excluding PowWow Holidays. We also offer After-Hours Emergency Support Coverage 24 hours a day, 7 days a week, 365 days a year.

If you need support, please login to the Community here.

Want to learn more about our service level offerings? Please contact our customer success team at customer-success@powwowmobile.com.

SmartUX Training

Our SmartUX Platform Training is designed to implement and extend the benefits of PowWow’s solution and apps built on our platform. Learn how to design, build, deploy and analyze mobile apps with the SmartUX Platform.

SmartUX Developer Course

Objective: To learn how to design and deploy apps using the SmartUX Platform
Audience: Mobile App Developers
Pre-Requisitions: Knowledge of JavaScript, HTML5 and CSS
Duration: 4 days

SmartUX Administration Course

Objective: To learn how to administer and maintain the SmartUX Platform
Audience: Systems Administrators
Pre-Requisitions: Knowledge of Systems Administration Processes for Linux and Windows
Duration: 2 days

View on-demand training and product support in the PowWow Community.

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